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    Welcome to Jewel Be Mine International shipping guide! We know how important it is for your items to arrive when you expect them, so please review the shipping information below prior to placing your order. If you have any questions or concerns regarding estimated delivery or need help with your shipping, please feel free to send us an email to info@jewelbemine.com we aim to respond emails within 24 hours.

    To which countries do you ship?
    Albania, Armenia, Antigua and Barbuda, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Canada, Caymen Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Jamaica, Japan, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Romania, Saint Kitts and Nevis Anguilla, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, St. Lucia, Sweden, Switzerland, Taiwan, Trinidad and Tobago, Turkey, Turks and Caicos Islands, United Arab Emirates, United Kingdom, Uruguay, and the Virgin Islands (U.S.).

    What if my country is not listed?
    You can send us an email to info@jewelbemine.com, maybe we already added your country or working on that. Or if you have a verified PayPal account, we can ship your order to your PayPal shipping address. Please email the following information to info@jewelbemine.com
    • Your complete and accurate shipping address
    • Your phone number
    • Your PayPal email address
    • The names, sizes, and quantities of the products you would like to order

    What do you charge for shipping an order?

     All International orders are shipped via United States Postal Service International First Class Mail unless requested by the customer at the time of purchase by choosing from our different options such as USPS Priority, USPS Express, Fedex, or DHL. Estimated delivery times after the order has been processed are as follows:

    • USPS First Class: Starts at $15. It may take 14-25 business days from ship date. However, please note that certain international orders may take up to 30 business days to be delivered.
    • USPS Priority Mail: Starts at $25.00. It may take 8-14 business days from ship date.
    • USPS Express Mail: Starts at $49.00. It may take 5-8 business days from ship date.
    • Fedex and DHL will provide you with an estimated delivery time frame at the checkout process of your purchase.

    Can I expedite my international order?
    We offer International Express Shipping at checkout with Fedex. Express orders placed before 11:00 a.m. Eastern Standard Time will be shipped the same day. Please note the day your order is packed and shipped is not counted as a day in transit. Processing time may be delayed due to payment verification. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. These time estimates do not include any time packages may be held in customs. Customs hold times are at the discretion of a country's government and speeds cannot be guaranteed.  You will receive an email with tracking information when your order has been shipped.

    How do I track my package?
    International orders are shipped via USPS and will be delivered into the responsibility of your national postal carrier.

    When your order ships from our headquarters, you will be provided with a tracking number within your confirmation email (if applicable). You may copy and paste your tracking number into the USPS website to find any tracking information available for your package.

    All transactions are deemed completed upon JEWEL BE MINE's verification that an order has been delivered to the U.S. Postal Service by a delivery confirmation receipt number for international orders. Once these numbers have been provided all customers must contact their local post office for any and all status updates. WE ARE NOT RESPONSIBLE for any packages lost, stolen or delayed by the postal service. We are only responsible if your order was shipped via Fedex or DHL. By purchasing on www.jewelbemine.com you agree to these terms.

    Please note that United States Postal Service International First Class Mail and Priority Mail do NOT offer tracking information outside of the U.S. The status update of "International Letter" listed under the features column of the tracking information indicates that the order has left the U.S. to its destination country. Please be aware of your Country's Postal Service, if you know your local Postal Service doesn't offer a good service WE ADVISE YOU TO CHOOSE A DIFFERENT SHIPPING METHOD. 

    Please note that in the following countries: Egypt, Iran, Turkey, Iraq, Saudi Arabia, Yemen, Syria, United Arab Emirates, Israel, Jordan, Palestine, Lebanon, Oman, Kuwait, Qatar, Bahrain, Cyprus, Guatemala, El Salvador, Dominican Republic,  Costa Rica, Colombia and Venezuela the shipping via USPS First Class and Priority Mail an estimated delivery time can't be guarantee sometimes it may take up to four months and we are not responsible of any delays. We advise you to choose a different shipping option.

    Will there be additional duties and taxes on my order once it is delivered?
    Maybe. Unfortunately, we are not in control of the tariffs and duties imposed on your order. Duties and taxes will likely be charged on the items you order. If duties and taxes are placed on your package by customs officials, the fees will be your responsibility. Please be advised that you are responsible for any brokerage fees, customs duties and any other charges that may be imposed.

    What happens if I refuse the package?
    If your package cannot be delivered or is unclaimed or refused, you are responsible for the following:

    • Original and return shipping charges
    • Duties, taxes, and/or customs charges that are incurred on the package for both the original and return shipments.

    The amount of these charges will be subtracted from your merchandise refund.

    How do international returns work?

    1. Send us an email to info@jewelbemine.com with your name and order number.
    2. Wait for our email with your return authorization.
    3. Return the item(s) using the postal carrier of your preference. You are responsible for return shipping costs. We recommend shipping with insurance and keeping your shipping receipts until your return is processed.
    4. When your return is received and processed, we'll email you a refund notification.

    Please postmark your package within 14 days of the date your order was received. 

    Jewelbemine.com is not responsible for missing, damaged, or packages lost in transit.