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    When will my order ship? 

    Orders with Ground Shipping typically ship within 24 - 48 hours after being placed. Expedited orders placed before 11:00 a.m. EST will be shipped the same day. All orders placed between 11:01am EST on Fridays and 11:59pm EST on Sundays will be processed on the next business day. Weekends and holidays are excluded from processing and shipping times.

    Did my order ship yet? I haven't receive a confirmation email
    You should receive an email with tracking information when your order has been shipped. Please check your spam or junk mail folder if you did not receive a confirmation email. For a time specific estimate or shipping update please email info@jewelbemine.com.

    What carrier do you use to ship orders?
    All U.S. orders are shipped via USPS, UPS or Fedex.

    Do you ship worldwide?
    Yes! Prices are automatically calculated at the checkout, you can choose from our different shipping carriers and options or if you want to read more about our International Shipping click here.

    What forms of payment do you accept?
    We accept Visa, MasterCard, Discover, American Express, JCB, Diners Club International, and PayPal.

    Why was my credit card declined? 
    Most credit cards are declined because the billing address you entered does not match the address your bank has on file, incorrect cvv or wrong zip code. Please be sure to double check this info, and if that does not work, please send us an email at info@jewelbemine.com. You can always try using a different type of payment like paypal.

    Do you accept returns?
    Of course! Jewel Be Mine happily accept unworn merchandise in its original condition and tags attached within 30 days of the delivery date for a full refund, exchange or store credit, less shipping costs. Unless it was a Final Sale item.

    Do you accept returns on Internationals orders?
    Yes! for more information about it click here.


    Can I apply a promotion code to an existing order?
    Unfortunately, we cannot apply promotion codes to orders already placed.